Complaints
If you have any concerns or complaints please contact [email protected]
If you’re wagering in Ontario:
theScore Bet’s customer care and dispute resolution (“CCDR”) program was developed to ensure theScore Bet responds to player complaints and disputes in accordance with its operating agreement with iGaming Ontario ("iGO"), including but not limited to iGO’s Customer Care and Dispute Resolution Policy. theScore Bet responds to player complaints, disputes and inquiries in a timely, fair, transparent and appropriate manner. All player complaints and disputes will be adjudicated in accordance with Ontario law, pursuant to Section 29 of the Terms of Use.
Player’s may initiate complaints through any of the following communication channels: live chat in theScore Bet app, telephone at 1-855-550-1238 or by emailing [email protected]. theScore Bet endeavours to respond to player complaints and disputes in a timely manner, and in any event within five (5) business days from the date the player formally raises a complaint. theScore Bet also endeavours to resolve all player complaints within ninety (90) days from the date of the complaint. If you feel you have exhausted all reasonable means of resolving your complaint directly with theScore Bet, you may contact iGO’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support. For more details regarding our CCDR program, please visit https://thescore.bet/help/ca-on-ccdr.
theScore Bet’s CCDR program will be made available to players free of charge, and will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inactions of any governmental authority.
Terms of Use
To obtain a copy of the Terms of Use or any other document:
- Navigate to the Legal section and select the respective section on your computer and print a copy;
- Contact Customer Support at [email protected] and request a copy; or
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Write to us at the following address and request a copy.
theScore Bet
125 Queens Quay East, 9th Floor
Toronto, Ontario, Canada
M5A 1B6
Account and Game History
You can view your Transaction History/Account Statement by visiting the ‘My Account’ page and selecting ‘Account History’.
Underage Gambling
In the United States, underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble is committing a criminal offense and shall be prohibited from Internet gaming.
In Ontario, underage gambling is also criminal offense and anyone who facilitates someone under the age of 19 to gamble is committing a criminal offense and shall be prohibited from Internet gaming.
Unauthorized Use
Patrons are prohibited from allowing any other individual(s) to access or use their Internet/mobile gaming account.
Patrons are responsible for configuring their client terminal's auto-lock feature to protect the client terminal from unauthorized use.
Federal Prohibitions and Restrictions
The Criminal Code of Canada (R.S.C., 1985, c. C-46) and other applicable laws impose certain prohibitions and restrictions on Internet gaming. The availability of the Service does not constitute an offer, solicitation or invitation by theScore Bet for the use of the Service to participate in Internet gaming outside any of the jurisdictions where theScore Bet offers the Service (each a “Permitted Jurisdiction”). The Permitted Jurisdictions are listed at https://thescore.bet/legal/state-terms. theScore Bet shall not be liable for any breach of any local, national, federal, state, provincial or other laws that may occur as a result of you using the Service. In order for you to access the Service to participate in Internet gaming, you will need to provide theScore Bet and/or its third-party service providers with certain personal information, including information that will allow theScore Bet to verify your physical location while using the Services. You hereby consent to theScore Bet and its third-party service providers to monitor, record, and process your use of the Services, wagering activities, and geographic location information at all times, and you shall have no claims against theScore Bet or its affiliates, licensors, directors, employees, or service providers in such regard. For more information about the processing of your information, please review the Privacy Policy at https://thescore.bet/legal/privacy.
Should the mobile device be removed from the geographical boundaries of the Permitted Jurisdiction you will no longer be able to place bets.