If the app is having trouble verifying your identity there are a few things you can try.
First, make sure all of the information you entered during the sign-up process is correct. If you find an error in your personal information, our Customer Support Team can help you correct it.
If all of your personal info is correct, you may want to try uninstalling and reinstalling the app. This often helps to reset the sign-up process and clear up any issues with identity verification.
If the issue persists, you can contact our Customer Support Team at 1 (855) 916-0077, firstname.lastname@example.org, or via the chat feature in the app.