theScore Bet’s Customer Support team will respond within five (5) business days from receipt of your complaint. If you feel that you have not received a satisfactory or complete resolution of your issue after this 5 business day period, you may contact iGaming Ontario regarding your complaint. Please note that all complaints or concerns should only be brought to iGaming Ontario if you believe that you have exhausted all reasonable means to resolve the complaint directly with theScore Bet.
To escalate your complaint or concern to iGaming Ontario, please contact iGaming Ontario’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support